Student Complaint Process
IX. STUDENT COMPLAINT PROCESS
The Joint Operating Committee recognizes that students have the right to request redress of complaints. Further, the Joint Operating Committee believes that the inculcation of respect for established procedures is an important part of the educational process. Accordingly, individual and group complaints should be recognized and appropriate appeal procedures should be provided.
2. DEFINITIONS Pol. 103:
a. STUDENT COMPLAINT - shall be defined as any dispute or complaint involving questions or violations of Civil Rights Guidelines: Title IX (non
-discrimination on the basis of sex) and Section 504 (non -discrimination on the basis of handicap). A grievance may be filed when a satisfactory solution is not achieved through discussions with building administration.
b. AGGRIEVED PERSON - shall mean any individual or individuals making a grievance or complaint.
c. DAYS - the term days used in this procedure shall mean BCTC school days according to the calendar of Berks Career and Technology Center.
3. GUIDELINES: Complaint Process
The student should first make the complaint known to the staff member most closely involved or, if note is identifiable, a guidance counselor; and both shall attempt to resolve the issue informally and directly.
If the complaint is not resolved informally, the student or his or her parents shall follow the following steps.
Step 1 - The aggrieved person shall, within ten (10) BCTC school days of the occurrence, present the complaint in writing to the building principal. Complaint forms can be obtained in the Student Services Office or can be downloaded using the "Related File" shown below. The building principal shall conduct a review and issue a decision, in writing, within five (5) BCTC school days of the review.
Step 2 - If not satisfied with the decision of the building principal, the aggrieved person may appeal the decision to the Administrative Director (Title IX or Section 504 coordinator) of the Berks Career and Technology Center within five (5) BCTC school days of the original decision. The Administrative Director shall conduct a review and issue a decision, in writing, within five (5) BCTC school days of the review.
Step 3 - If not satisfied with the decision of the Administrative Director (Title IX or Section 504 coordinator), the aggrieved person may appeal the decision of the Administrative Director to the Superintendent of Record. The Superintendent of Record shall conduct a review and issue a decision, in writing, within ten (10) BCTC school days of the review.
Step 4 – If not satisfied with the decision of the Superintendent of Record, the aggrieved person may appeal to the Joint Operating Committee at its next monthly meeting. The Committee meets on the fourth Wednesday of each month. The decision of the Joint Operating Committee is final.
TITLE IX AND SECTION 504 COORDINATOR:
Office of the Administrative Director
Berks Career & Technology Center
1057 County Road
Leesport, PA 19533
School Code – 24 P.S. Sec. 1850.1
Joint Operating Committee Policy - 103
PLEASE NOTE: This Student Complaint Procedure will apply to Dual Enrollment students until acceptance to post-secondary education.